FEES, PAYMENT OPTIONS AND BILLING FAQ


Why do you charge more for the design of the first page of a site?
I can get a website much cheaper than yours. Why such a big difference?
I have been quoted much more by another web design company. Why? Do you have hidden extra costs?
When do I pay for various services?
What payment methods do you accept?
What happens if I am late with a payment?

Why do you charge more for the design of the first page of a site?


This is because each of our sites is unique and styled to fully reflect you and/or your business. The greatest input into any site’s creation is therefore at this initial stage of conceptual design and the input remains the same, whether the site is only one page or a hundred pages. Secondly, this is also the stage at which we research and identify the overall optimisation strategy. Instead of spreading the cost over all pages, we opted for the higher first page fee to more accurately apportion costs.

arrow back to top

I can get a website much cheaper than yours. Why such a big difference?


Each of our sites is a unique creation, determined by your offering and objectives. We have toyed with the idea of using standard templates, which dramatically reduces the time involved and therefore the cost. It was a strategic decision to maintain our unique approach. Please also look out for hidden costs. Often, companies that offer cheap websites make this up in higher monthly hosting fees, tied to long term contracts.

arrow back to top

I have been quoted much more by another web design company. Why? Do you have hidden extra costs?


Not at all. Our costs are all declared upfront and, if you happen to catch us on a hectic day and we forgot to declare any cost, we take the loss.

Why are others more expensive? - At the end of the day web designers/developers will charge what people are prepared to pay. We believe that many are grossly overcharging, but that is our opinion. Our aim is to maintain fees at an affordable but realistic level, without becoming cheap and being forced to produce substandard and uninspired work and service as a result.

arrow back to top


When do I pay for various services?



All amounts owing are invoiced electronically and emailed to clients. We do not generate paper invoices or post invoices by snail mail.

All amounts owing are payable in full on receipt of invoice.

Domain registration and/or transfer fees are payable immediately that they are ordered.

A deposit of 50% is payable before commencement of any design or development work.

All other one-off amounts (like the balance due on site development) are invoiced and payable immediately upon completion.

All monthly fees, such as hosting or marketing, are invoiced between the 23rd and 25th of the month and are payable by the 1st of the new month. Cheque payments should please be made early to allow for a 10 working day clearance period.

arrow back to top

What payment methods do you accept?


We accept cash, direct deposits, internet transfers and cheques. Please note that cheques require a 10 working day clearance period and services will be delayed until cheques are cleared. We regret the inconvenience that this may cause, but have been forced to impliment this due to the high incidence of cheque fraud.

arrow back to top

What happens if I am late with a payment?


We are reasonable and understand that things sometimes go wrong. We will not simply suspend or terminate an account for non-payment, provided that you contact us before due date if you have a problem.

Our standard process is that all accounts not reflecting as paid by the 1st are resent their invoices as a reminder. All accounts still showing as outstanding on the 4th are sent an overdue notice. This notice requests that either payment be made or we be contacted regarding payment within 24 hours to avoid suspension.

Should we receive no response to this notice by the 5th, suspensions take place with no further warning.

An account can and most likely will be terminated with no further warning if the next months account becomes overdue while the site is already suspended for non-payment.

Please note that no new service will be activated until payment has been received in full. This includes the commencement of work on a website, the final uploading or release of a website, domain registration and domain transfers.

arrow back to top

If you still have any unanswered questions, please feel free to contact us


CUSTOM WEBSITES

HTML websites
Mobi websites
Past projects
Pricing
arrow  Request Quote

If you're not sure of all the web terminology and jargon, why not have a quick read through our basic web glossary before you get going.

*According to Internet Access in South Africa 2012 study as conducted by World Wide Worx

                        
Copyright © 1997 Web Inn - Fees, Payment Options And Billing FAQ All rights reserved.
Reliable, affordable and cost effective website design and hosting: Durban - KZN - South Africa - 031 564-2071